Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | great job Thank you for the great job in my pictures! I wish I had gotten all three of them mounted but am extremely pleased with the job you did on them.
Thank you so much!!
Betty Hynes, Calgary | turned out excellent I got the canvas and it turned out excellent and I had it on the wall for my dad's 80th bday.
Dave, | Nice picture frames The frames you built for me look great. There was one issue with one corner missing 3 of 4 screws. As you included extra screws I was able to fix that. I appreciated that the order included all the hardware needed to complete the mounting. The paintings look great.
Jaafer, |